Frequently Asked Questions

Q: Can I use your services if I don't live in the Netherlands?
A: Yes, you can.

Q: Can I send my documents to you by post?
A: Yes, you can, although e-mail is obviously quicker.  Please note we charge an extra 10% for documents not supplied in a digital format.

Q: Do you design and print copy as well?
A: No, we don’t. We feel that’s best left to the professional designer and printer. However, we can always give you some tips and ideas for your brochures, leaflets, etc.

Q: Can you tell me exactly how much it will cost before you start the work?
A: We can give you an exact cost up front for translations as this is based on the number of words in your document. We can give you an estimate up front for editing and proofreading but, because the level of difficulty and the extent of the work varies with each job, we cannot give you an exact cost. For copywriting projects, our fees are set out in a fee agreement so that you can see how much each task will cost.

Q: How do I pay you?
A: Once we have completed the work, we will send you an invoice.

Payments should be made by bank transfer to our bank account in the Netherlands. If you are based outside the Netherlands, you will have to quote our IBAN and BIC number. The details will be on our invoice.

Q: Which currency can I pay you in?
A: Please pay us in Euros which is the invoice currency.

Q: Will I have to pay tax?
A: If you are based in the Netherlands, then you will have to pay Value-Added Tax (VAT or BTW) at the Dutch standard rate of 19% for all translation, proof-reading and copywriting services.

If you are based outside the Netherlands, but within the European Union, you will not have to pay tax under the reverse charge mechanism. However, you must provide us with a valid VAT number. If you do not have a VAT number then we must charge you the standard VAT rate of 19%.

If you are based outside the European Union, then you will not have to pay tax.