Q: Can I send my documents to you by post?
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A: Yes, that’s possible, although e-mail is obviously quicker. Please note that we charge an extra 10% for documents not supplied in a digital format.

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Q: Do you design and print copy as well?
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A: No, we don’t. We feel that’s best left to the professional designer and printer. However, we can always give you some tips and ideas for your brochures, leaflets, etc.

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Q: Can you tell me exactly how much it will cost before you start the work?

A: We can give you an exact cost up front for translations as this is based on the number of words in your document. We can give you an estimate up front for editing and proofreading but, because the level of difficulty and the extent of the work varies with each job, we cannot give you an exact cost. For copywriting projects, our fees are set out in a fee agreement so that you can see how much each task will cost.

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Q: How do I pay you?
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A: Once we have completed the work, we will send you an invoice.

If you live in the Netherlands, you simply need to make a transfer (overboeking) to our bank account.

If you live outside of the Netherlands, you can send us money using PayPal. PayPal allows you to send money to anyone with an e-mail address. It’s easy to use, and it’s also free.

You will see a PayPal button on the e-mail when we send you our invoice. Just click on this, enter our e-mail address and the amount you need to send. You can choose whether you want to pay with your credit card or from your bank account.

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Q: Which currency can I pay you in?
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A: We will invoice you in Euros.

If you live in the Netherlands or another country in the eurozone, then you need to pay us in Euros.

If you live outside the eurozone, you can pay us in US Dollars, Canadian Dollars, British Sterling, Euros or the Yen.

For us to accept these other currencies, however, you need to send us your payment using PayPal. You will see a PayPal button on the e-mail when we send you our invoice. Just click on this, enter our e-mail address and the amount you need to send.

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Q: Will I have to pay tax?
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A: If you are based in the Netherlands, then you will have to pay VAT (BTW) at the standard rate of 19% for all translation, proof-reading and copywriting services.

If you are based outside the Netherlands, but within the European Union, you will not have to pay tax. However, you must provide us with a valid VAT or sales tax number. If you do not have a VAT number then we must charge you the standard VAT rate of 19%.

If you are based outside the European Union, then you will not have to pay tax.

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